Privacy Policy

This Privacy Policy describes how Rettore Lab (“we”, “our”, or “us”), through its service beNuova at www.benuova.com, processes the personal data of users and clients in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the UK GDPR, and related national laws.

It explains what personal data we collect, why we collect it, how it is used, and the rights you have under privacy legislation.

If you have any questions or requests regarding this policy, you can contact us at privacy@rettorelab.com.

The data controller responsible for your personal data is:

Rettore Lab

Sottopassaggio Mario Saggin 235131 Padua, Italy

Email: privacy@rettorelab.com

Website: www.rettorelab.com

We collect personal data when you interact with us, such as when you use our website, contact us, subscribe to our communications, or create an account to access our services. The categories of data we may collect include:

• Identity and contact information: name, email address, phone number, job title, company name.

• Business information: sector, size, and client or partner details relevant to your inquiries.

• Account data: login credentials and service subscription details.

• Communication data: messages sent via forms, email, or other channels.

• Technical data: IP address, browser type, device information, and usage analytics (via cookies or similar technologies).

We may also supplement this with publicly available information or data received through third-party platforms we use to deliver services or manage contacts.

We use your personal data for the following purposes:

• To deliver our services through beNuova, including onboarding, communication, and consultancy.

• To manage your user account and service subscriptions.

• To respond to inquiries and provide customer support.

• To manage our client relationships, including sending service updates and collecting feedback.

• To send newsletters or marketing communications, but only with your consent.

• To comply with legal obligations, such as maintaining accurate records.

• To improve and secure our services, including analytics and monitoring.

Our processing relies on legal bases established under GDPR and UK GDPR, including performance of a contract, compliance with a legal obligation, consent, and legitimate interests, provided your rights are not overridden. You may withdraw your consent at any time.

If you make a purchase on beNuova, payment is securely processed via Stripe or PayPal. We do not store or access your payment card details. These third parties operate under their own privacy policies and act as independent data controllers.

We implement appropriate technical and organisational measures to safeguard personal data against accidental or unlawful destruction, loss, alteration, or unauthorised access. These measures include encryption, secure hosting environments, access control, regular backups, and internal policies governing data handling.

We retain your personal data only as long as necessary for the purposes outlined in this policy. This includes:

• For the duration of your account or service relationship.

• As required by legal or regulatory obligations.

• As needed to resolve disputes or enforce agreements.

After this period, data is securely deleted or anonymised.

We do not sell your personal data. However, we may share it with:

• Service providers who assist in hosting, communications, analytics, or site maintenance.

• Third parties when required by law or to defend legal claims.

These providers act only under our instructions and are bound by contractual obligations consistent with this policy. A current list of our main data processors is available upon request by contacting privacy@rettorelab.com.

Some of our service providers process personal data in the United States. This constitutes a transfer of personal data outside the European Economic Area (EEA) and the UK.

We rely on the EU-U.S. Data Privacy Framework, which the European Commission has recognised as providing an adequate level of protection under Article 45 GDPR.

Where adequacy decisions do not apply, we ensure alternative safeguards in accordance with Chapter V of the GDPR and UK GDPR.

Our website uses cookies and similar technologies to:

• Ensure site functionality.

• Measure audience analytics.

• Improve performance and usability.

Non-essential cookies are only activated with your consent. You can manage preferences via the cookie banner or your browser settings.

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal data when it is no longer needed.

• Request restriction of processing in certain circumstances.

• Object to processing based on our legitimate interests or for marketing.

• Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at privacy@rettorelab.com. You may also lodge a complaint with your local data protection authority. In Italy, this is the Garante per la protezione dei dati personali; in the UK, the Information Commissioner's Office (ICO).

We only send marketing emails with your explicit consent. You can unsubscribe at any time via the link provided or by contacting us.

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

We may occasionally update this policy to reflect legal or operational changes. The most recent version will always be available on our website.

For privacy-related inquiries:

Email: privacy@rettorelab.com

Address: Rettore Lab, Sottopassaggio Mario Saggin 2, 35131 Padua, Italy